I. Scope of Application:

This guide applies to employees who borrow from the housing provident fund and make contributions to the housing provident fund, including individual businesses and their employees, part-time employees, and other workers engaged in flexible employment who make contributions to the housing provident fund in Shanghai and want to inquire about their housing provident fund loan account, loan eligibility and quota, withdrawal to repay the loan, and other loan-related information.

II. Application Materials:

1. If the employee wants to inquire in person, they should provide the original ID cards; if the employee wants to inquire about family loan eligibility, they should provide the original identity documents of themselves, their spouse, and the co-borrower and the original certificates to certify their relationship (people from Hong Kong, Macao, and Taiwan should provide their originals of the Mainland Travel Permit for Hong Kong and Macao Residents, the Mainland Travel Permit for Taiwan Residents or the Residence Permit for Hong Kong, Macao and Taiwan Residents; the expatriates and those who have obtained the permanent (long-term) residency abroad shall provide the original passport or foreign permanent resident ID card);

2. If the employee entrusts a spouse or a lineal relative by blood with the inquiry, they should provide the original ID cards of both the entrusted party and the employee, the original power of attorney for inquiry signed by the employee, and the original certificate that certifies the relationship between the employee and the entrusted party;

3. In other cases of entrustment, the entrusted party should provide the original notarized power of attorney (which should specify the matter under entrustment) and the original ID cards of the entrusted party and the entrusting party;

4. Fill out the Information Inquiry Authorization Form if you want to inquire about your loan eligibility.

III. Service Methods:

Offline:

Service outlets of Shanghai Estate Guarantee Co., Ltd., service outlets of entrusted banks for individual housing provident fund loan, and district management divisions of the Shanghai Provident Fund Management Center

Online:

Shanghai Housing Provident Fund Website (www.shgjj.com), “Government Online-Offline Shanghai” PC client, and Suishenban service platform

Housing provident fund loan borrowers can check and print the loan repayment breakdown or loan settlement certificate via the loan outlets, the housing provident fund website, or “Government Online-Offline Shanghai” PC client.

IV. Processing Period:

Concluded on the spot if all application materials required are complete.